Overview
Look, we get it - nobody actually enjoys reading privacy policies. But since you're here, we'll keep things straightforward. Shadow Lynx Architecture operates out of Toronto, and we're bound by Canadian privacy laws, which honestly are pretty solid when it comes to protecting your data.
We're an architecture firm, not a tech company trying to monetize your every click. We collect what we need to do our job - designing incredible spaces for our clients - and that's about it. No weird surprises, no selling your info to random third parties.
Information We Collect
When you reach out to us or work with us, here's the kind of stuff we typically gather:
Contact Information
Your name, email address, phone number, and mailing address. Pretty standard stuff you'd share with any business you're working with.
Project Details
Information about your property, design preferences, budget considerations, and timeline. Can't design your dream space without knowing what you're dreaming about, right?
Technical Data
When you visit our website, we collect basic stuff like IP address, browser type, and pages you looked at. It helps us figure out if our site's actually working properly.
Communication Records
Emails, messages, meeting notes - basically our correspondence. We keep these so we don't forget what we discussed about your project.
How We Use Your Information
We're not gonna beat around the bush here. Your information gets used for actual architecture work and running our business:
- Project Development: Designing your spaces, preparing drawings, coordinating with engineers and contractors. Y'know, actual architecture stuff.
- Communication: Keeping you updated on project progress, answering your questions, sending you relevant information about your build.
- Legal Compliance: Meeting building codes, zoning requirements, and other boring-but-necessary regulatory stuff.
- Business Operations: Invoicing, scheduling, maintaining records. The administrative side that nobody loves but everyone needs.
- Website Improvement: Figuring out which pages people actually look at so we can make the site better.
- Marketing: Occasionally sending updates about our work or services, but only if you've said that's cool with you. We're not spammy about it.
Data Security
We take reasonable precautions to protect your information. Our systems use encryption, secure servers, and access controls. Our team's trained on data protection, and we limit who can access what.
That said, let's be real - no system is 100% hack-proof. We do our best, use industry-standard security measures, and stay updated on best practices. But we can't guarantee absolute security because that'd be lying to you.
We keep your data for as long as we need it for the project and any applicable legal requirements. Once we don't need it anymore, we securely delete or anonymize it.
Your Privacy Rights
Under Canadian privacy law (PIPEDA, if you wanna look it up), you've got some solid rights:
Access Your Information
You can ask to see what information we have about you. We'll show you within a reasonable timeframe.
Correct Inaccuracies
If something we have on file is wrong, let us know and we'll fix it. Simple as that.
Request Deletion
Want us to delete your info? We'll do it, unless we're legally required to keep it (like for tax records or active projects).
Opt Out of Marketing
Don't wanna hear from us unless it's about your project? Just say so. No hard feelings.
File a Complaint
Think we messed up? You can complain to us directly or to the Office of the Privacy Commissioner of Canada. We'd prefer you talk to us first so we can make it right.
Children's Privacy
Our services aren't directed at kids under 16. We don't knowingly collect information from children. If you're a parent and think your kid has given us their info, reach out and we'll delete it promptly.
Changes to This Policy
We might update this policy from time to time - laws change, our practices evolve, whatever. When we make significant changes, we'll let you know via email or a notice on our website. The date at the top shows when we last updated it.
If you keep using our services after we update the policy, that means you're cool with the changes. If you're not cool with them, we can discuss alternatives or part ways professionally.
Questions About Privacy?
Got questions, concerns, or wanna exercise your privacy rights? Here's how to reach us:
Shadow Lynx Architecture
Office Location
1250 Queen Street West, Suite 404
Toronto, ON M6K 1L3
Phone
(416) 555-0147
contact@shadowlynx.info
We'll respond to privacy-related inquiries within 30 days, usually much faster. If your request is complex, we might need a bit more time but we'll keep you posted.
Bottom Line
We're architects, not data brokers. We collect what we need to design amazing spaces for you, we protect it reasonably well, and we don't do anything shady with it. If you've got concerns, just talk to us - we're real people who actually answer emails.